Question 1

How long does shipping take?

Accepted Answer

Standard shipping is 3–6 business days. Express is 1–2 business days. Campus pickup orders are usually ready the same day once you get the ready-for-pickup email.

Question 2

How much is shipping?

Accepted Answer

Standard shipping is free on orders over $100, otherwise $9. Express is $19, and campus pickup is always free.

Question 3

How do I track my order?

Accepted Answer

You'll get a tracking link by email as soon as your pair ships. You can also see every order in your account under Order history.

Question 4

Do you ship internationally?

Accepted Answer

Right now SOLESYNC ships across the United States. International shipping is coming soon — email support@ShopSoleSync.com and we'll let you know when it opens in your country.

Question 5

What is your return policy?

Accepted Answer

You have 30 days from delivery to return unworn shoes in their original box for a full refund. Try them on indoors so the soles stay clean.

Question 6

Can I exchange for a different size?

Accepted Answer

Yes. Start a return and place a new order for the size you want — that's the fastest way to lock in your pair before it sells out.

Question 7

Who pays for return shipping?

Accepted Answer

Returns are free if we sent the wrong item or the pair arrived damaged. Otherwise a $7 return label fee is deducted from your refund.

Question 8

How long do refunds take?

Accepted Answer

Refunds are issued within 2–3 business days of us receiving the return, then your bank takes another 3–5 business days to post it.

Question 9

What sizes do you carry?

Accepted Answer

Every pair on SOLESYNC is stocked in US sizes 5 through 13.

Question 10

Do your shoes run true to size?

Accepted Answer

Most of our sneakers run true to size. Jordan 4s and 5s fit slightly snug — if you're between sizes, go up a half size.

Question 11

Can I convert my size to men's or women's?

Accepted Answer

Our sizes are listed in US men's. For women's sizing, add 1.5 (a women's 8.5 is a men's 7).

Question 12

Are your sneakers authentic?

Accepted Answer

100%. Every pair is verified before it ships and arrives with its original box and accessories. If anything looks off, we refund you in full.

Question 13

How often do you restock?

Accepted Answer

New drops land weekly. If a size is out, check back or reach out and we'll tell you when it's due back.

Question 14

How much do shoes cost?

Accepted Answer

Most pairs on SOLESYNC are $140 with student pricing already applied — no hidden markups.

Question 15

Is there a student discount?

Accepted Answer

Yes — use code STUDENT10 at checkout for 10% off your order. That's the whole point of SOLESYNC.

Question 16

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, plus Apple Pay and Google Pay at checkout.

Question 17

Is checkout secure?

Accepted Answer

Yes. Checkout is encrypted end to end and we never store your full card details.

Question 18

Do I need an account to order?

Accepted Answer

No, you can check out as a guest — but an account saves your addresses, wishlist, and full order history.

Question 19

How do I contact SOLESYNC?

Accepted Answer

Chat with Bolt right here any time, email support@ShopSoleSync.com, or use the form on our Contact page. Live agents are usually online 10am–8pm.

Frequently asked questions

Orders & Shipping

Returns & Exchanges

Sizing & Fit

Products & Authenticity

Payments & Discounts

Account & Support

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